{"id":3357,"date":"2019-10-07T18:11:29","date_gmt":"2019-10-07T18:11:29","guid":{"rendered":"https:\/\/www.imegcorp.com\/?p=3357"},"modified":"2020-09-14T17:38:50","modified_gmt":"2020-09-14T17:38:50","slug":"voice-first-technology-the-future-of-user-interface-in-buildings","status":"publish","type":"post","link":"https:\/\/www.imegcorp.com\/insights\/blog\/voice-first-technology-the-future-of-user-interface-in-buildings\/","title":{"rendered":"Voice-first technology: The future of user interface for controlling building systems"},"content":{"rendered":"<p>By Jeff Carpenter<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Every building system in today\u2019s modern facilities has computerized technology behind it.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Interacting with that computer is done through a user interface.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Th<\/span><span data-contrast=\"auto\">e art and science behind creating<\/span><span data-contrast=\"auto\">\u00a0those user interfaces is called\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">user experience design<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-contrast=\"auto\">\u00a0or\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">UX<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-contrast=\"auto\">\u00a0for short. Companies spend significant amounts of R&amp;D money on improving\u00a0<\/span><span data-contrast=\"auto\">the usability of their products<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><span data-contrast=\"auto\">UX\u00a0<\/span><span data-contrast=\"auto\">is one important\u00a0<\/span><span data-contrast=\"auto\">focus of that effort<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Some of the ways<\/span><span data-contrast=\"auto\">\u00a0h<\/span><span data-contrast=\"auto\">uman\u00a0<\/span><span data-contrast=\"auto\">beings interact with technology in buildings<\/span><span data-contrast=\"auto\">\u00a0include<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Infotainment and\u00a0<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">nformation\u00a0<\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\">isplay\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ystems: digital signage, event management and communication, television content<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Wayfinding and\u00a0<\/span><span data-contrast=\"auto\">t<\/span><span data-contrast=\"auto\">ransportation: elevator control, secured parking, electronic wayfinding<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Collaboration\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ystems: conference room audio\/video systems, huddle spaces, web conferencing, video conferencing, classrooms, conference room usage and scheduling<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Environmental\u00a0<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">ontrol: HVAC, lighting control, power distribution and monitoring, utility metering<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Users are not always satisfied with their interactions with these systems, however.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Perhaps the most complaint-riddled system in the examples above is audio\/video. A\/V equipment is found in all types of building spaces: personal offices, huddle spaces, classrooms, conference rooms, etc. A common source of complaints with this equipment is the interface used to control the equipment.\u00a0 Touchscreen controls are viewed as complicated and confusing. Push button controls often are placed on walls to eliminate the \u201cconfusing touchscreen,\u201d but push buttons\u00a0<\/span><span data-contrast=\"auto\">have<\/span><span data-contrast=\"auto\">\u00a0very limited control options.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Another example is my recent experience with the HVAC thermostats in a newly built hotel. Technology is part of my daily life personally and professionally<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0yet I could not figure out this brand of thermostat. I could not get the room to the temperature that I wanted it to be. The user interface was horrible.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">What\u2019s the solution? Do we continue to refine and improve the current user interfaces incrementally? Or is there another solution?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once again, the enterprise soon will be influenced by innovation in the consumer electronics industry. Voice-first interfaces, or voice<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">user interfaces (VUI) could very well be the future.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">A new day for VUI<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">VUI is self-explanatory \u2013 it uses human speech as the main method of interacting and controlling computers. VUI is not new, however, and impressions of the technology often are negative. For example, automobiles have had voice recognition capability for many model years. But how many times have you tried to talk to your car only to hear it reply, \u201cDid you mean\u00a0<\/span><span data-contrast=\"auto\">(<\/span><i><span data-contrast=\"auto\">something that is nothing close to what you said<\/span><\/i><i><span data-contrast=\"auto\">)<\/span><\/i><span data-contrast=\"auto\">?\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Clearly, early attempts at\u00a0<\/span><span data-contrast=\"auto\">VUI<\/span><span data-contrast=\"auto\">\u00a0have not been impressive. However, technology improves exponentially<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and several new advanced technologies\u00a0<\/span><span data-contrast=\"auto\">point to<\/span><span data-contrast=\"auto\">\u00a0a new day for VUI.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Legacy voice interfaces rely on a fixed set of structured commands\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0require the user to know, understand<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and specifically state the command. The computer is programmed to understand and do something in response to the utterance of one of these structured commands. For example, the system may be programmed to understand the spoken command<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0\u201cTune to 102.5 FM<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u201d but will fail if the user says, \u201cPlay 102.5 on the radio.\u201d\u00a0 Thankfully, these types of VUI are largely relics of the past \u2013 and rightfully so. They often led to more frustration than value.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The revolutionary improvements in VUI come from two main areas of science: natural language processing\u00a0<\/span><span data-contrast=\"auto\">(NPL)\u00a0<\/span><span data-contrast=\"auto\">and machine learning.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In layman\u2019s terms,\u00a0<\/span><span data-contrast=\"auto\">NPL\u00a0<\/span><span data-contrast=\"auto\">is a science that seeks to understand intent in the content of speech and turn that into action<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0instead of requiring the user to\u00a0<\/span><span data-contrast=\"auto\">speak\u00a0<\/span><span data-contrast=\"auto\">a predetermine<\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\">\u00a0command phrase. As an example, you can see NPL in action by using smartphone navigation with Google Maps. The results of\u00a0<\/span><span data-contrast=\"auto\">any of the\u00a0<\/span><span data-contrast=\"auto\">spoken commands\u00a0<\/span><span data-contrast=\"auto\">below (and more)\u00a0<\/span><span data-contrast=\"auto\">will result in Google Maps calculating a route to your house.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Navigate\u00a0<\/span><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">ome<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Navigate to my house<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Travel home<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Take me home<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Learning from Big Data<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Machine learning \u2013 a broad and complicated area of computer science \u2013 is a<\/span><span data-contrast=\"auto\">n essential component\u00a0<\/span><span data-contrast=\"auto\">of NPL<\/span><span data-contrast=\"auto\">. A crude summary of machine learning is\u00a0<\/span><span data-contrast=\"auto\">the analysis of increasingly vast amounts of data (Big Data) to \u201cteach\u201d<\/span><span data-contrast=\"auto\">\u00a0the computer to predict\u00a0<\/span><span data-contrast=\"auto\">results from that data\u00a0<\/span><span data-contrast=\"auto\">and anticipate desired actions without being specifically programmed for that specific scenario.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Yet again, Google Maps\u00a0<\/span><span data-contrast=\"auto\">provides a relatable\u00a0<\/span><span data-contrast=\"auto\">example of the combination of NPL and machine learning. A frequent user of Google Maps will\u00a0<\/span><span data-contrast=\"auto\">eventually\u00a0<\/span><span data-contrast=\"auto\">notice proactive destination prediction notifications within the app. Rather than the user initiating the navigation command to \u201ctravel home\u201d at the end of the day, machine learning results in the application\u2019s anticipatory prompt<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0\u201cAre you going home?\u201d This activates the VUI and allows the user to simply say\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">yes<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-contrast=\"auto\">\u00a0or\u00a0<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">no.<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Consumers already can experience the rapid progression of\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">combined power of voice-first interfaces, natural language processing<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and machine learning in two very inexpensive consumer electronics devices: Amazon Echo and Google Home. These devices, and the integrations they already provide to other systems, provide a glimpse of the future for less than $200 each. Those products will continue to evolve with additional capability over time.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Imagine the potential in our buildings as this technology works its way\u00a0<\/span><span data-contrast=\"auto\">in<\/span><span data-contrast=\"auto\">to the commercial sector<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">\u201cActivate my video conference preset.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201cPlay a DVD on the projector and all three displays.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201cIt\u2019s getting warm in here.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201cI\u2019m leaving for the day.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">\u201cTell m<\/span><span data-contrast=\"auto\">y<\/span><span data-contrast=\"auto\">\u00a0nurse that I\u2019m getting hungry and my pain is returning.\u201d<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Voice-first interfaces are the future and the future\u00a0is\u00a0not very far away.\u00a0<\/span><span data-contrast=\"auto\">The possibilities are limited only by our imaginations.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Companies spend significant amounts of R&#038;D money on improving\u00a0the usability of their products,\u00a0and\u00a0UX\u00a0is one important\u00a0focus of that effort.\u00a0<\/p>\n","protected":false},"author":5,"featured_media":3358,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[3,78],"tags":[],"acf":[],"yoast_head":"\n<title>Voice-first technology: The future of user interface for controlling building systems - 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