{"id":10276,"date":"2022-04-15T10:23:35","date_gmt":"2022-04-15T15:23:35","guid":{"rendered":"https:\/\/www.imegcorp.com\/?p=10276"},"modified":"2022-06-16T08:36:39","modified_gmt":"2022-06-16T13:36:39","slug":"enhancing-the-patient-experience-through-the-built-environment","status":"publish","type":"post","link":"https:\/\/www.imegcorp.com\/insights\/blog\/enhancing-the-patient-experience-through-the-built-environment\/","title":{"rendered":"Enhancing the patient experience through the built environment (Podcast included)"},"content":{"rendered":"<p><i><span data-contrast=\"none\">Fourth in a series based on the IMEG executive guide, <\/span><\/i><a href=\"https:\/\/www.imegcorp.com\/library\/enhancing-the-quadruple-aim-through-data-driven-decisions-in-the-built-environment\/\"><i><span data-contrast=\"none\">\u201cEnhancing the Quadruple Aim through Data-driven Decisions in the Built Environment.\u201d<\/span><\/i><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0 <em>A related podcast can be found at the end of this post.<\/em><\/span><\/p>\n<p><span data-contrast=\"none\">By Corey Gaarde<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The built environment has a significant impact on the patient and family experience\u2014the third goal of the Quadruple Aim. Unfortunately, many building, technology, and infrastructure design opportunities that can positively enhance these experiences are often overlooked.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Enhancing the patient experience begins with a<\/span> <span data-contrast=\"none\">welcoming, navigable environment.<\/span> <span data-contrast=\"none\">This can be accomplished even before a person enters a hospital or clinic if it has a cloud-based digital \u201cfront door.\u201d This enables patients to access many healthcare services remotely, make appointments, and complete preparations for their physical visit to the facility.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Once a patient does enter the hospital, the built environment can continue to help them navigate the facility and services by providing wayfinding<\/span><b><span data-contrast=\"none\">\u2014<\/span><\/b><span data-contrast=\"none\">a strategy used by architects, designers, and builders to compose spaces so that employees and visitors don\u2019t get lost\u2014and the use of signage<\/span> <span data-contrast=\"none\">throughout building lobbies, departmental waiting areas, and elevator corridors. Incorporating digital solutions as integral parts of wayfinding and signage strategies helps maximize investments in technology.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Other experience-enhancing features of the built environment include:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.imegcorp.com\/insights\/blog\/key-design-considerations-for-designing-the-smart-patient-room\/\"><b><span data-contrast=\"none\">Smart patient <\/span><\/b><b><span data-contrast=\"none\">rooms<\/span><\/b><\/a> <span data-contrast=\"none\">that provide patients with a higher level of autonomy and control over their environment through various smart devices. Multi-use cameras can enable telemedicine and allow for remote patient\/family interactions, and display monitors can provide access to healthcare information, the dietary department, and entertainment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Ease of care-team engagement. <\/span><\/b><span data-contrast=\"none\">This includes patient-caregiver interaction through the organization\u2019s digital front door, patient portals, wearable technologies, and digital patient status awareness displays that inform all parties on the status of the patient\u2019s care plan.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Maximized use of daylight.<\/span><\/b><span data-contrast=\"none\"> Designing a new healthcare facility with the appropriate amount of natural light through sun-facing windows provides the perfect opportunity to take advantage of daylight\u2019s ability to alleviate depression and maintain circadian rhythm, among other benefits.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559740&quot;:300,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Peace and quiet, as well as speech privacy, <\/span><\/b><span data-contrast=\"none\">all enhanced by the built environment\u2019s noise control and acoustics design. The built environment can also decrease the number of false or inconsequential alarms, using push messages to funnel alarms to the right people and employing software to triage alarms.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span data-contrast=\"none\">Listen to a related podcast:<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" style=\"border: none; min-width: min(100%, 430px);\" title=\"The Quadruple Aim &amp; the Built Environment, Part 4: Enhancing Joe\u2019s experience\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=uh9mz-11fd715-pb&amp;from=pb6admin&amp;share=1&amp;download=1&amp;rtl=0&amp;fonts=Arial&amp;skin=1&amp;font-color=auto&amp;logo_link=episode_page&amp;btn-skin=3\" width=\"100%\" height=\"150\" scrolling=\"no\" data-name=\"pb-iframe-player\"><\/iframe><\/p>\n<p><i><span data-contrast=\"none\">Also in this series:\u00a0<\/span><\/i><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.imegcorp.com\/resources\/blog\/the-quadruple-aim-the-built-environment-healthcares-dynamic-duo\/\"><i><span data-contrast=\"none\">The Quadruple Aim &amp; The Built Environment: Healthcare\u2019s Dynamic Duo<\/span><\/i><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><a href=\"https:\/\/www.imegcorp.com\/insights\/blog\/improving-population-health-through-the-built-environment-podcast-included\/\"><i><span data-contrast=\"none\">Improving population health through the built environment<\/span><\/i><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><a href=\"https:\/\/www.imegcorp.com\/insights\/blog\/reducing-the-cost-of-care-through-the-built-environment-podcast-included\/\"><i><span data-contrast=\"none\">Reducing the cost of care through the built environment<\/span><\/i><\/a><i><span data-contrast=\"none\">\u00a0<\/span><\/i><\/li>\n<li><em><a href=\"https:\/\/www.imegcorp.com\/insights\/blog\/improving-provider-satisfaction-through-the-built-environment\/\" target=\"_blank\" rel=\"noopener\">Improving provider satisfaction through the built environment<\/a><\/em><\/li>\n<\/ul>\n<p><i><span data-contrast=\"none\">For more information on this topic, download a copy of the IMEG executive guide, <\/span><\/i><a href=\"https:\/\/www.imegcorp.com\/library\/enhancing-the-quadruple-aim-through-data-driven-decisions-in-the-built-environment\/\"><i><span data-contrast=\"none\">\u201cEnhancing the Quadruple Aim through Data-driven Decisions in the Built Environment.\u201d<\/span><\/i><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fourth in a series based on the IMEG executive guide, \u201cEnhancing the Quadruple Aim through Data-driven Decisions in the Built Environment.\u201d\u00a0<\/p>\n","protected":false},"author":5,"featured_media":10284,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[3,147,271,1],"tags":[],"acf":[],"yoast_head":"\n<title>Enhancing the patient experience through the built environment (Podcast included) - 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